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SMS Privacy Policy

Effective November 2026

This policy explains how Exsenic IT Solutions ("Exsenic," "we," "us") uses SMS text messaging and how we handle the mobile phone numbers we collect for it.

What we use SMS for

We send SMS text messages to Exsenic technicians to notify them when a support ticket is assigned to them, along with related operational updates about that ticket. These messages help us respond to clients quickly. We do not use SMS for marketing or promotional messages.

Information we collect

We collect a technician's mobile phone number only to send ticket notifications. We do not collect other personal information through SMS.

Consent (opt-in)

Technicians opt in by replying YES to our confirmation message. By opting in, you agree to receive ticket assignment and related operational text messages from Exsenic IT Solutions.

Message frequency and cost

Message frequency varies based on ticket volume. Message and data rates may apply, depending on your mobile carrier and plan.

Opting out and getting help

If you opt out, ticket notifications will continue through other channels, which may be less immediate.

Sharing of information

We do not sell, rent or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Phone numbers are shared only with the service providers that deliver our text messages, and only as needed to send them.

Security

Access to phone numbers is limited to authorized Exsenic staff who manage our notification system, and we use reasonable safeguards to protect this information.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact us

Exsenic IT Solutions
20212 Champion Forest Dr Ste 700-117, Spring, TX 77379
support@exsenicit.com · 281-791-0350