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SMS Privacy Policy

unleashing our clients’ potential by maximising the innovation.

SMS Privacy Policy for
Technician Alerts

Purpose of SMS Communication: Exsenic IT Solutions uses SMS messages exclusively to notify our technicians when a ticket has been assigned to them. This service is intended to facilitate prompt and efficient job assignment and completion.


Collection and Use of Personal Data: We collect mobile phone numbers from our technicians solely for the purpose of sending ticket-related notifications. No personal data collected will be used for marketing purposes or shared with third parties for their marketing use.


Opt-In and Consent: By replying YES, you consent to receive SMS notifications regarding ticket assignments and related operational communications.


Opt-Out: If you decide at any time that you no longer wish to receive these notifications via SMS, you may opt out by texting STOP at any time. Msg & Data rates may apply. Opting out may affect the timeliness of future ticket notifications you receive by other means.


Data Security and Privacy: Exsenic IT Solutions is committed to protecting the privacy and security of your personal data. Access to your phone number is restricted to authorized personnel who manage the SMS notifications system.


Changes to This Policy: We may update this privacy policy from time to time as necessary to reflect changes in our practices or relevant regulations. Any changes will be communicated through official channels and updated on our company’s internal resource page.


Contact Information: For any questions or concerns regarding this SMS privacy policy, please contact